alhambra.granada-ticket.es, operated by LA BIBI A Y B S.L. Independent website, not affiliated with the Alhambra Trust 24/7 Customer Service granada-ticket.es, operated by LA BIBI A Y B S.L. Independent website, not affiliated with the Alhambra Trust 24/7 Customer Service
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Terms and Conditions

OF GENERAL INTEREST This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy under which LA BIBI ALIMENTACION Y BEBIDAS S.L. will provide its tourist services and on-line reservations. Please read these terms and conditions of use for this website carefully before making an inquiry about any service offered on it; you will be subject to these terms and conditions. TERMS AND CONDITIONS OF USE 1. INFORMATION ABOUT THE ORGANIZATION In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:
  • That LA BIBI ALIMENTACION Y BEBIDAS S.L. (B19686559) has its head office at 20 FRANCISCO GRANDE COVIAN STREET, 18100. 18100, ARMILLA (GRANADA), SPAIN and is registered in the Mercantile Registry of Granada, Volume 1692, Book 0, Folio 48, Page GR-52834, 1st inscription.
  • Here you can exercise your rights of Access, Rectification, Limitation of Processing, Portability, Deletion and Opposition as well as any other exercise related to the transfer of data through this website.
2. ACCESS AND CONDITIONS OF USE OF THE WEB SITE The website has a section that you can visit and access without having to provide your personal information; in this case, its use is purely for informational purposes. It also has another section where you will need to provide your personal information to properly manage and purchase the available tour packages. During this online purchase process, you will be asked to provide basic identifying information as well as the information necessary to make a payment via PayPal, MasterCard, or VISA. By accessing any part of this Website, you are accepting the General Terms and Conditions of Use of the Website. If you do not accept the terms and conditions of this Website, you must leave it immediately and may not place orders through it (as specified in European Regulation 679/2016 on data protection policy). LA BIBI ALIMENTACION Y BEBIDAS S.L. may revise the Conditions of this Web Site at any time, so please check the content of these conditions periodically, as you will be subject to the terms and conditions in force at the time you place an order with us. Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on several factors such as the available bandwidth, the type of device used or the geographical location of the User. These factors do not depend on LA BIBI ALIMENTACION Y BEBIDAS S.L.nor is it responsible for any aspect related to the User’s Internet access service. 3. LEGAL STATUS By submitting a message through the contact form on the website, you warrant that you have the legal capacity to enter into binding contracts. LA BIBI ALIMENTACION Y BEBIDAS S.L. will not process data pertaining to minors or individuals who require legal guardianship. 4. LIMITATION OF LIABILITY A. The User. The user’s use of granada-ticket.es shall be the user’s sole and exclusive responsibility, and the user hereby releases LA BIBI ALIMENTACION Y BEBIDAS S.L. from any liability for damages or harm that may be caused, directly or indirectly, to the user or to third parties, failure to comply with these Terms of Use. B. Regarding the tour providers : It is their responsibility to create and update their offers, tourist services, and any related information; LA BIBI ALIMENTACION Y BEBIDAS S.L. is not responsible for maintaining, updating, or supervising the aforementioned information. C. Disclaimer LA BIBI ALIMENTACION Y BEBIDAS S.L. shall not be held liable, either directly or indirectly, for the following: Typos, inaccuracies, or errors of any kind attributable to the consumer at the time of making the reservation—such as the entry of personal information, email addresses, or any other data that could impede the normal provision of services, tours, excursions, or access to monuments. 5. HIRING Once the User selects a Service and/or Tourist Product on the Website, he/she will be redirected to a calendar where he/she will be able to select the date of realization of the chosen service and/or tourist product. Subsequently, the User will be able to determine the schedule in which it will be carried out, within the availability offered on the Website; as well as, the number of people, differentiating between adults, students and children with different ages. Reservations are subject to acceptance by LA BIBI ALIMENTACION Y BEBIDAS S.L.; to the availability of the contracted Service and/or Tourist Product; as well as to the fulfillment and acceptance by the User of the present General Conditions and the Policies of use. To complete the reservation, the User will proceed to fill out a form where his/her name and surname will be requested, as well as an email for the sending of the reservation voucher (hereinafter, “the Voucher”). You may also optionally provide your telephone number and comments or observations on the matter. Upon completion of the form and acceptance of these General Terms and Conditions and the Policies of Use, the User will be directed to the payment gateway (hereinafter referred to as “the Gateway”). Once in the Gateway, the User will choose the method of payment, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the email address provided. Upon receipt of this confirmation, the binding contract (hereinafter referred to as “the Contract”) will be concluded. LA BIBI ALIMENTACION Y BEBIDAS S.L. has the right not to accept the reservation in case the payment information is not approved, or any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website we will proceed to send you a confirmation email containing the details of the transaction. LA BIBI ALIMENTACION Y BEBIDAS S.L. recommends the User to verify that the details that appear in the confirmation message are correct and keep a copy for your records. In those Services and/or Tourist Products contracted in which there is no availability for the date or time chosen by the User, LA BIBI ALIMENTACION Y BEBIDAS S.L. will make the necessary arrangements so that the User can carry it out on another date or another time slot. In exceptional cases, some reservations for tourism services and/or products booked through the LA BIBI ALIMENTACION Y BEBIDAS S.L. website are not made using the reservation calendar; instead, they require a request for availability via a contact form. Once the request has been submitted, LA BIBI ALIMENTACION Y BEBIDAS S.L. will contact the User directly using the information provided by the User to confirm availability. 6. WITHDRAWAL PROTOCOL (RETURNS) Failure to show up for a visit or after the tour start time, as well as not carrying your ID card or passport for visits that include Alhambra tickets will not entitle you to any reimbursement of the tour price. To request changes or cancellations you must communicate them in writing to the following e-mail address: soporte@alandalustours.es. -Services including Alhambra ticket:
  • From the moment the reservation request is made, it cannot be changed or cancelled, nor will you receive any refund.
  • As established in the Resolution of January 16, 2020, of the Patronato de la Alhambra y Generalife, by which it is agreed to publish the Regulations for Visits, Commercialization and Other Public Uses of the Monumental Complex of the Alhambra and Generalife and its associated properties, it is communicated that the tickets purchased are non-refundable, except in the following cases:
– When it has not been possible to carry out the visit for reasons attributable to the PAG. Patronato de la Alhambra y el Generalife (Board of Trustees of the Alhambra and the Generalife) -When some of the assumptions established in Article 35 of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management. The refund will be made in accordance with the procedure established in Chapter III of Decree 40/2017, of March 7, which regulates the organization and operation of the General Treasury of the Junta de Andalucía and collection management. In no case shall the amount of the management fee established in the system for the management and sale of tickets be refunded.
  • Similarly, according to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established on the basis of Article 103 (referring to the exceptions to the right of withdrawal) that:
l) The provision of accommodation services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance. – Services that do not include Alhambra ticket:
  • Information specified on each product.
*IMPORTANT: Cancellation charges are effective from the time the request is made. In the event of a pandemic or other circumstances of force majeure beyond our control that prevent the tour from taking place, unless otherwise provided by applicable law, the amount you have paid will be made available to you in the form of a voucher to be used toward any of our products, valid for 2 years; the money paid will not be refunded via bank transfer. Under no circumstances may amounts paid for the purchase of tickets that cannot be used due to force majeure or exceptional circumstances be transferred, unless the event or ticket provider itself reimburses the Agency for the cost of the tickets in advance. 7. CUSTOMER SERVICE Our Customer Service team will do its best to answer any questions you may have about our tourism services. You can contact our Customer Service team Monday through Friday from 8:30 a.m. to 6:00 p.m. by phone at +34 663 04 58 37 or by email at soporte@alandalustours.es. 7.1. Submission of Complaints and Claims Customers may resubmit any complaints they deem appropriate, either by mail or electronically. The mailing address for submitting complaints is 20 FRANCISCO GRANDE COVIAN STREET, 18100. 18100, ARMILLA (GRANADA). SPAIN . In case the customer prefers to make the claim online or electronically, he/she should send it to the following e-mail address: legal@alandalustours.es. You may also make your queries and claims by telephone by calling the following telephone number: +34 663 04 58 37. The application form for complaints and claims of the Junta de Andalucía can be found in the following link: https: //ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do Similarly, if the customer considers it appropriate, they may file a complaint or claim through the European Union’s Dispute Resolution Platform. Through the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES 7.2. Reviews. All reviews posted on the website have been submitted to Google through a series of tools provided by its technology platform. These reviews have not been verified by any staff member of the website owner. 8. LINCENCE OF USE OF THE WEB SITE You may use this website, as well as print and download excerpts from it, for your personal, non-commercial use, provided that you comply with the following rules: 8.1. You may not engage in fraudulent use of the Site (such as hacking or scraping). 8.2 Unless otherwise stated, the copyright and all other intellectual and industrial property rights in this Web Site and the content published on it (including but not limited to photographs and graphic images) are owned by LA BIBI ALIMENTACION Y BEBIDAS S.L. These works are protected by the laws and conventions on intellectual property and copyright worldwide, and all rights are reserved. 8.3 You may not modify the digital or paper copies of any content you print and you may not use any drawings, photos or other graphics, video or audio sequences independently of any accompanying text.
We wish to inform you that the sending of tickets, payment receipts, and communications related to the processing of your purchase is carried out in accordance with the terms of the established contractual relationship. If you have previously opted out of our commercial or promotional communications, making a new purchase exclusively authorizes the processing of your contact information for the purpose of sending the transactional documentation necessary to provide the purchased service, without this implying the resumption of advertising or promotional communications.